We dispatch within 1 to 2 working days, and most UK orders arrive 3 to 5 working days later, tracked, for £4.99, or free on orders over £40 (express £6.99). If your order ever arrives damaged, we will sort a quick replacement. Our returns window is 14 days. This delivery and returns page explains exactly how each step works, so you can order with confidence.
UK delivery times
We aim to dispatch within 1 to 2 working days, and most UK orders arrive within 3 to 5 working days from dispatch. You will receive tracking details by email as soon as your order is on its way.
- Order processing: 1 to 2 working days.
- UK delivery: 3 to 5 working days from dispatch.
- Cost: £4.99 standard, free on orders over £40; express £6.99.
- Tracking: emailed to you once your parcel leaves us.
Plain packaging, ready to send as a gift
Orders go out in plain shipping boxes or envelopes with no invoice or prices inside, so a gift can go straight to the person it is for: just enter their address at checkout. There is no gift wrap or gift message, so you may like to send a card separately.
If your item arrives damaged
Glass is fragile and accidents in transit can happen. If something arrives damaged, please get in touch within 48 hours of delivery and we will make it right quickly.
- Take a few clear photos of the item and the packaging.
- Email them to us with your order number.
- We will arrange a quick replacement or a full refund, whichever you prefer.
You do not need to post a damaged item back before we help. Just send the photos and we will take it from there.
Returns window and how to return
If a piece is not quite right, you can return it within 14 days of delivery for a refund or exchange, in line with your cooling-off rights under the Consumer Contracts Regulations 2013. Items should be unused and in their original packaging where possible.
- Email us to let us know you would like to return an item.
- We will confirm the return address and next steps.
- Pack the piece securely, using the original packaging if you still have it.
- Once it reaches us safely, we will process your refund or exchange.
Browse what is in stock across our molten glass bowls, vases and full collection if you would prefer to exchange for something else.
How to contact us
Questions about delivery and returns, or about a specific piece? We are happy to help. Email our team with your order number and we will reply as quickly as we can.
Delivery and returns FAQs
How long does UK delivery take?
Most UK orders arrive within 3 to 5 working days from dispatch, and we usually dispatch within 1 to 2 working days of your order.
Is delivery free?
Standard UK delivery is free on orders over £40. Below that it is £4.99, and express delivery is £6.99.
What should I do if my glass piece arrives broken?
Take clear photos of the item and packaging, email them to us with your order number within 48 hours, and we will arrange a quick replacement or full refund.
What is your returns window?
You have 14 days from delivery to tell us you are returning an item for a refund or exchange, provided it is unused and ideally in its original packaging. Faulty items are covered separately under the Consumer Rights Act 2015.
Do you ship outside the UK?
Our standard delivery and returns terms cover UK addresses. If you would like to order from outside the UK, please contact us first and we will let you know what is possible.